Last Updated: 2026. Lutus Pain Clinic is committed to protecting and respecting your personal and medical information in full compliance with the UK Data Protection Act 2018 and UK GDPR.
1. Information We Collect
When you book an appointment or send an inquiry, we collect personal identifying information (name, email, phone number, address) and special category health data (medical history, symptoms, previous imaging, treatment notes) necessary to provide safe clinical physiotherapy.
2. Medical Records Confidentiality
All medical notes are securely stored inside our encrypted clinical practice management platform (Cliniko), adhering to strict NHS and CSP information governance standards. We will never sell or distribute your personal details to third parties.
3. Your Rights
You have the right to request access to your clinical records, request corrections, or object to processing. To exercise any of these rights, please email us at info@lutuspainclinic.co.uk.
4. Clinic Contact Details
Lutus Pain Clinic, First Floor, Waterloo House, Waterloo Lane, Yeovil, Somerset BA20 1TF. Phone: 01935-571030.
